POLICIES/FAQ
Custom Orders and Personalization
We specialize in doing custom orders and original art. We can create pieces for individuals, organizations, or causes. Our policy is to require payment up front on orders $200 or less or 50% up front on all orders over $200. Proofs are sent and electronically accepted before production will begin. Once production begins, all custom or personalized orders are non-refundable. Our calendar is full so lead time is important. Once the art is completed, the remainder of the bill is due before the item ships or is delivered. Please contact us to discuss your custom art piece.
Shipping Costs
Most of our art ships in the continental US for free unless otherwise noted. Alaska and Hawaii shipping costs will be adjusted and all international shipping will be paid by the buyer. Custom and commissioned pieces shipping will be outlined in the initial quote. Orders are usually shipped via USPS or FedEx and tracking numbers can be provided upon request. The customer assumes responsibility for additional charges on rejected packages. Any shipping upgrades such as next day, insured, or signature, can be requested at the customer's expense.
Below are some of the most frequently asked questions we receive. If you can't find the answer to your specific question, please feel free to contact us here.
Sipping Outside the United States
We enjoy shipping all over the world! When shipping to countries outside the US however we have several additional policies. All shipping and customs fees are payed by the customer. All shipments are FOB, meaning that any lost, declined, stolen, mis delivered, or damaged items are also the customer's responsibility.
Lost, Stolen, or Damaged Packages
All orders are shipped FOB. Once we drop them off at the shipper, we can not be held responsible for lost, stolen, or mis-delivered packages. Orders placed on this website are shipped via a third- party carrier, and as such risk of loss and title for goods ordered pass onto you upon my delivery to the carrier. If you’re having trouble tracking down a shipment, you’ll need to contact your local post office and/or parcel carriers for assistance.
Shipping Times
Any item that is 'In Stock' ships within one or two business days. Contact us regarding items that are out of stock for shipping times. Custom and personalized orders production times will obviously vary.
Returns/Exchanges
We do not accept returns or exchanges unless the item you purchase was obviously not represented correctly. That being said, the buyer acknowledges that due to that fact that each piece of art is handcrafted one at a time with natural materials, there WILL BE variations in each piece. These variations may include variations in wood grain, nail holes, slight variations in color, as well as other character marks. These variations are what make your piece of art unique and special and are part of the artist's intent when creating each and every individual piece. Please ask any questions you may have before purchasing.
Discount Codes
We periodically offer special discount codes. To make sure you are aware of available codes, please make sure you are subscribed to our email newsletter as this is where they will most often be announced. Discount codes cannot be combined with other offers, nor can they be applied to previous purchases. Discounts are applied before shipping, handling and tax. Some exclusions may apply.
Can I Ship Art as a Gift?
Yes! If you want to send your purchase as a gift, simply make note of that when you order. We will collect the information you want want included when we send the item to your recipient with a special card.
Gallery Inquiries
We very selectively display our art at various galleries. Location, quality, and terms are all considered. If you think that our art may compliment your gallery, please contact us with information about your business and we will be happy to look into whether or not we may be a good fit.